Kishori Mart Return, Replacement and Refund Policy

At Kishori Mart, we source and deliver only the freshest groceries and premium products. However, if you are not fully satisfied with your purchase, we provide a transparent, hassle-free Refund and Return policy to safeguard your shopping experience.

1. Reporting Windows for Return/Refund Requests

Due to the short shelf life of fresh and temperature-sensitive food items, we have strictly structured reporting windows:

• Perishable Items (Fresh Fruits, Vegetables, Dairy, Milk, Bread, Fresh Meat, Frozen Foods): Requests must be reported within 2 hours of order delivery. Any quality issues, rotting, or damages reported after this window will not be eligible.
• Non-Perishable Grocery & Packaged Foods (Snacks, Beverages, Atta, Rice, Spices, Ghee): Issues must be reported within 24 hours of delivery.
• Household, Personal Care & Baby Products: Issues must be reported within 48 hours of delivery.

2. Valid Grounds for Refund or Replacement

Refunds and replacements are approved only for the following cases:

• Damaged or Rotten Products: Items received are broken, leaking, infested, or decayed.
• Expired Products: Product delivered is past its printed best before/expiry date.
• Wrong Variant/Incorrect Product: Delivered product is different in size, brand, or flavor from what was ordered.
• Missing Items: Items marked as delivered but missing from your bag (subject to delivery partner verification).

3. Non-Returnable Categories

Certain items are strictly non-returnable and non-refundable once delivered, unless they are expired or wrong:

• Undergarments and personal hygiene items.
• Cosmetics and beauty products with broken seals.
• Free items, gifts, or promotional rewards.

4. Processing a Return Request

To file a return request, please follow these steps:

1. Go to "My Orders" -> select the relevant order -> click "Return/Refund Support".
2. Select the affected item(s), specify the issue, and upload clear photographs showing the barcode, expiry date, or defect.
3. Our automated system or support executive will review the claim. If approved, we will schedule a pickup of the defective item (if required) or initiate the refund immediately.

5. Refund Modes & Timelines

Once a refund is approved, you can choose from the following refund modes:

• Kishori Mart Wallet (Recommended): Refund is credited instantly. You can use it to pay for any future orders.
• Original Payment Method (Card, Net Banking, UPI): Processed via our payment partner. UPI refunds usually take 1-2 business days; Netbanking and Credit Cards take 3-5 business days to reflect in your bank account.